What is the Ajfan refund process?
You can check out our entire return policies here. Ajfan has an easy to process, customer friendly refund policy
1) I received a poor quality or damaged item, can I get a refund?
If the product delivered by us is of poor quality or damaged, you could return the product in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned product, our team will inspect it. if the product is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
Note: Any damages/wrong product received need to be informed within 24 hours.
2) What If I received a wrong item, how can I return it?
In a rare circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the original item, incase original item is not available, we will process refund.
3) What if I did not received the complete ordered product?
In very rare circumstances where you order more than one product and you found one of the products you ordered is missing. Kindly take the photo and Video on same day of delivery and share it with us so that we can crosscheck and send it you the missing item which you ordered.
4) What if my products return to warehouse?
If customers did not answer thr call at the time of delivery and package is returned to warehouse. Our QC team will recheck the items if item is damaged means then we will deduct the delivery charges and the product damage charges.
Delivery charges 100℅ deductions.
Product damage 80℅ deductions.
5) What if I want to cancel the order?
Orders which are placed for shipping can be cancelled within 1 hour from the date of placing the order, you have to drop an email at customercare@ajfan.in. Beyond our timeline the cancellation policy charges will be applicable. Once the order is cancelled, the refund will be processed within 7 - 15 Indian bank working days.
For more details you can contact us at +917022022120 in India, customercare@ajfan.store by email.